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F.A.Q.

1. THE TRIBE PACK

What is the TRIBE Pack?
The TRIBE Pack is a subscription pack of six 100% natural sports nutrition products delivered to your door. Packs are sent on a weekly, fortnightly or monthly basis. You can amend, pause or cancel your order at any time. TRIBE Packs are personally curated for you to support your personal training needs. They are designed to provide energy and enhance recovery to ensure you get the most out of your training. You can subscribe here.

How do I subscribe?
It is very easy, just click ‘Get Started’ on our homepage. This will take you through the sign up flow where you will fill in some information about yourself and your training needs. This allows us to recommend you a TRIBE Pack Type and a selection of TRIBE nutrition products based on these needs. Once you have gone through this flow and created your account, you will receive an email confirmation outlining your account and Pack details.

How do I use a promo code?
If you’re a new subscriber, make sure to enter your promotion code during the sign up flow. Just look for the ‘have a promo code? click here’ link at the bottom of each page of the sign up flow. Most of our promo codes are signup offers which means they can’t be used by exisiting subscribers. If you’re having trouble with your promo code then let us know and we’ll be happy to take a look.

How often do I receive a TRIBE Pack?
You can choose to receive your TRIBE Pack weekly, fortnightly or monthly and can change this at any time.

What day will my TRIBE Pack arrive?
Your order will be processed within 1 working day and will arrive at your door within 3-4 working days. Please allow some wiggle room as we do rely on the postman for delivery. Your subscription will continue on the same cycle with the same weekday despatch (whether weekly, fortnightly or monthly) thereafter.

Where can my TRIBE Pack be delivered?
We deliver for free to any UK address that the Royal Mail will deliver to. The Pack is designed to fit through your letterbox, so you don’t need to be in when it arrives.

How do you choose which products go in each TRIBE Pack?
On sign up, you will tell us information about you and your training in order for us to calculate your performance nutrition needs. We will then recommend you a TRIBE Pack Type and a selection of TRIBE nutrition products based on these needs. You can tailor your TRIBE Pack to ensure you get the particular products and flavours that you want by simply logging into your account and going to the ‘Product Preferences’ tab.

What If I only want one TRIBE Pack?
The TRIBE Pack is available as a weekly, fortnightly or monthly subscription. You can pause or cancel your account at any time and for as long as you wish by simply logging in to your account and going in to Account Info. This will ensure that no more packs are sent your way. Additionally, if subscription is not for you, we offer one-off-booster packs too, you can find them here.

What if I am unhappy with one of my TRIBE Packs?
If you are dissatisfied with anything about your subscription or the Pack’s please tell us. You can either email us on hello@wearetribe.co or give us a call, Tom (07969601998) or Rob (07540892717).

2. BOOSTER PACKS

What is the TRIBE Booster Pack?
Don’t like subscription? Our TRIBE Booster Packs are a one off delivery of 18 natural sports nutrition products delivered to your door. You can choose from a pre selected Pack of energy or recovery products… or bespoke build your own Pack.

How do I buy a booster pack?
It is very easy, just go straight to our Booster Pack page here and select between our product ranges. Then choose between a specific flavour or a variety pack. If you want to fully customise your own pack select ‘Build Your Own’ and you can choose exactly what goes into your pack (make sure you select 18 products!)

How do I use a promotion code?
If you have a promo code make sure to enter it before checking out! Just click on the ‘Got a promo code?’ link underneath ‘Your TRIBE Order’ summary on the right hand side and ensure to click ‘Apply’. If you’re having trouble with your promo code then let us know and we’ll be happy to take a look.

What day will my TRIBE Booster Pack arrive?
Your order will be processed within 1 working day and will arrive at your door within 3-4 working days. These Booster Pack are on a tracked Royal Mail service. Please allow some wiggle room as we do rely on the postman for delivery.

Where can my TRIBE Booster Pack be delivered?
We deliver for free to any UK address that the Royal Mail will deliver to. The Booster Pack is sadly not designed to fit through your letterbox, but you can ask for them to be left in a safe place to avoid trips to the post depot ;-)

3. NUTRITION

What is the TRIBE approach to food?
Athletes have specific nutrition needs. Not meeting these needs leads to injury and poor performance. Sports nutrition is all too often packed full of refined sugars & chemicals we would never dream of eating as part of a healthy diet. Why would we eat it to perform at our peak? We firmly believe that natural products are the best source of nutrition and so we started TRIBE to make just this. We are on a mission to make the most innovative performance nutrition, using only natural ingredients. Therefore all TRIBE products are: • Made from 100% natural ingredients. We use no chemicals, preservatives, sulphites or refined sugar in anything we make. • Nutritionally formulated for energy or recovery. • Obsessively road-tested by the TRIBE community before release, ensuring they are perfect.

Are TRIBE products Vegan?
We use plant based proteins and the only non vegan ingredients across all of our ranges is honey. • Vegan = Blaze Trails Cacao & Orange Bar, Blaze Trails Wild Apricot & Lucuma Bar, Blaze Trails Sour Cherry & Buckwheat Bar, Blaze Trails Beetroot Bar, Blaze Trails Cacao & Almond Bar, Cape Trail: Goldenberry & Pecan, Hadrian Trail: Mango & Cashew, Lauga Trail: Cacao & Raisin, Sahara Trail: Mulberry & Pistachio, Scafell Trail: Cacao & Banana. • Non Vegan = TRIBE 10 Mountain Maca Bar, TRIBE 10 Chia & Cocoa Nib Bar, TRIBE 10 Kianga Pineapple Bar, TRIBE 10 Bogoya Banana Bar, TRIBE 10 Goji Berry & Coconut Bar, Infinity Banoffee, Infinity Classic. Are TRIBE products Dairy Free? All of our products are Dairy free.

Are TRIBE products Gluten free?
• Gluten free = Blaze Trails Cacao & Orange Bar, Blaze Trails Wild Apricot & Lucuma Bar, Blaze Trails Sour Cherry & Buckwheat Bar, Blaze Trails Beetroot Bar, Blaze Trails Cacao & Almond Bar, Cape Trail: Goldenberry & Pecan, Hadrian Trail: Mango & Cashew, Lauga Trail: Cacao & Raisin, Sahara Trail: Mulberry & Pistachio, Scafell Trail: Cacao & Banana, TRIBE 10 Mountain Maca Bar, TRIBE 10 Chia & Cocoa Nib Bar, TRIBE 10 Kianga Pineapple Bar, TRIBE 10 Bogoya Banana Bar, TRIBE 10 Goji Berry & Coconut Bar. • Contain gluten = Infinity Banoffee, Infinity Classic.

Do TRIBE products contain nuts?
Nuts are natures power house and are a key component within all of our TRIBE products either in whole form or in oils. Therefore we are sad to say no TRIBE products are suitable for people with nut allergies.

4. MY ACCOUNT

I'm having trouble logging in?
If your email address is not being recognised not to worry! First of all please double check incase you have used a different email address to sign up, such as a work email address or secondary email address. If this still doesn’t appear to fix the problem, please do get in touch and we can help.

How do I cancel or pause my deliveries?
We hope you will never want to but… it’s easy to cancel or pause your subscription at any time. Just login to your account via the login button on the TRIBE homepage and click the Pause or Cancel subscription buttons in the My Account section.

What are TRIBE Miles and how can I use them?
We love to reward our loyal customers for their hard work! By collecting and building up your TRIBE Miles you will earn vouchers to be used on TRIBE Run Free Clothing and receive exclusive deals from some of our training partners! TRIBE Miles are collected from each TRIBE Pack you order - TRIBE Pack = 2 TRIBE Miles. Miles can be redeemed when you hit each of our Milestones: 10, 20 and 40 Miles. We will notify you when you hit each milestone but also you can keep an eye on these within your account!

What is my Referral Code and how do I use it?
Your can find your referral code by logging in to your profile on our website. This code is for you to share with your friends in order to get them training stronger with TRIBE too. When your friend uses your code they will get their first TRIBE Pack for £1 and you will get your next TRIBE Pack half price!

What do I do if my TRIBE Pack is late?
Sometimes your TRIBE Pack might arrive a day late as we are dependent on Royal Mail. If you haven’t received the Tribe Pack within 5 working days of payment being taken please just let us know at hello@wearetribe.co.

How do I update my shipping address, billing information or any other contact details?
To update your address, billing information or any of your other details you need to login to your account via the Login button on the TRIBE homepage, go to the My Account section, and enter your new information. Make sure to click the ‘UPDATE’ button at the bottom of the page.

Will you ever share personal information with third parties?
We will never give any information you provide to us to third parties. This is set out fully in our Terms and Conditions.

How do I unsubscribe from TRIBE emails?
You'll find a link to unsubscribe from our TRIBE emails at the bottom of each email we send you.

5. PAYMENT & BILLING

How & when do I pay?
We charge you for each TRIBE Pack and Booster Pack that we send to you. We charge on the day that we build your Pack for you and this is done on a singular Pack basis. This is not a direct debit and we do not store your credit card details anywhere on our site. I you place your order before midday then we will bill you on the same day for that order, otherwise we will bill you on the next working day.

Will you charge me for any unsent deliveries?
No. You can cancel your account at anytime before we send your next TRIBE Pack out to you. If you wish to stop receiving TRIBE Packs, please ensure you have amended your account status before we pack and despatch your next order. You can easily do this by logging in to your account here and going to ‘Account Info’ and changing your status to paused or cancelled.

How do I know that my payment information is safe?
We are PCI compliant and do not store any of your personal payment information. All payments are processed by Braintree, a part of the PayPal group, and we do not see or store any payment information you provide on our site.

What happens when my card expires or is re-issued?
It is very easy to amend your billing details on your account page. Simply go in to your profile and in to ‘Account Info’, here you will be able to amend all card details. If we are unable to take payment for your Pack we will be in touch but sadly are unable to send your TRIBE Pack out to you until your details have been updated.

Can I return a TRIBE Pack for a refund?
Unfortunately, due to the perishable nature of our products, we’re not able to offer a refund for any boxes which are returned to us.

Do you accept PayPal?
Yes we accept PayPal for any payments you would like to make on our site.